Privacy Policy | LINE-X UK

LINE-X UK is committed to safeguarding your privacy. Contact us if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.

Data Protection Principles

We promise to follow the following data protection principles:

Processing is lawful, fair and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data, and will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited to a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.

Data Subject's Rights

The Data Subject has the following rights:

Right to information – to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why, and by whom it is processed.
Right to access – to access the data collected from/about you, including the right to request and obtain a copy of your Personal Data.
Right to rectification – to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – including profiling, and not to be subject to a decision based solely on automated Processing.
Right to data portability – to obtain your Personal Data in a machine-readable format, or as a direct transfer from one Processor to another where feasible.
Right to lodge a complaint – if we refuse your request under the Rights of Access, we will provide you with a reason why. If you are not satisfied with how your request was handled, please contact us.
Right for the help of supervisory authority – and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right to withdraw any given consent for Processing of your Personal Data.

Data We Gather

Information you have provided us with — this might be your email address, name, business address, home address etc, mainly information necessary for delivering you a quote/information or to enhance your customer experience with us. We save the information you provide us with in order to contact you with the information you have requested.

Information automatically collected about you — this includes information automatically stored by cookies and other session tools, for example your IP address. This information is used to improve your customer experience. When you look at the contents of our website, your activities may be logged.

Information from our partners — we gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly available information — we might gather information about you that is publicly available.

How We Use Your Personal Data

We use your Personal Data in order to: provide our service to you (for example, providing you with quotations or information that you have requested, promotional items at your request, and communicating with you in relation to those products and services); enhance your customer experience; and fulfil an obligation under law or contract.

We use your Personal Data on legitimate grounds and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data to identify you, to provide you a service or to send/offer you a product, and to communicate either for sales or invoicing.

On the ground of legitimate interest, we Process your Personal Data to send you personalised offers (from us and/or our carefully selected partners), to administer and analyse our client base in order to improve the quality, variety and availability of products/services offered, to conduct client satisfaction questionnaires, and to follow up with information requests and/or services.

With your consent we Process your Personal Data to send you newsletters and campaign offers, for other purposes we have asked your consent for, to supply you with a quote/information, and to pass your enquiry onto your closest LINE-X dealership.

We Process your Personal Data in order to fulfil obligations arising from law. We reserve the right to anonymise Personal Data gathered and to use any such data — we will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 12 months.

We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure the link between purposes, context and nature of Personal Data is suitable for further Processing, that the further Processing would not harm your interests, and that there is the appropriate safeguard for Processing. We will inform you of any further Processing and purposes.

Who Else Can Access Your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with our LINE-X Dealerships — all our UK LINE-X Dealerships can be found on our dealer locator.

We do not pass your information on to any third parties, unless there are legal grounds for it. We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so, or if you have consented to it or there are other legal grounds for it.

How We Secure Your Data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS), use anonymising and pseudonymising where suitable, and monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches, and will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and Other Technologies We Use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users' movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level — choosing to disable cookies may hinder your use of certain functions.

Necessary cookies – required for you to be able to use some important features on our website, such as logging in. These cookies don't collect any personal information.
Functionality cookies – provide functionality that makes using our service more convenient, for example remembering your name and email in comment forms so you don't have to re-enter this information next time.
Analytics cookies – used to track the use and performance of our website and services.

You can remove cookies stored on your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review on their site. If you'd like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

LINE-X UK
uk@linex.com

Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy. Last modification was made on 18th May 2018.